Winter SALE: 25-40% OFF ENTIRE STORE! Worldwide Shipping Available!

FAQS AND POLICIES

Warranty
We offer 1 Year Warranty on all our products and lifetime customer service. 100% Customer Satisfaction! Contact us anytime at contact@jcpaquarium.com

Returns
Products can be returned for a full refund up to 30 days after purchase as long as they are unused, fresh, and in their original packaging. We give store credit for goods that have been opened and used, but please keep in mind that this is done on a case-by-case basis, and JC&P reserves the right to provide any solutions it deems appropriate for each inquiry. The customer would be responsible for return shipping costs.

Perishable products, such as plants and livestocks are not eligible for returns. Please do not hesitate to contact us if you are dissatisfied in any way! We do provide complete DOA (Dead On Arrival) coverage.

Refunds
No worry, we'll take care of your order as long as it follows the guidelines outlined above!

Shipping Policy
FREE Shipping on all domestic (USA&Canada) orders over $20 and shipping will take 1-5 business days. Tracking and guaranteed delivery along with shipping insurance will be provided.

We offer international shipping additional charges may apply depend on the weight and location. International shipping will take 5 to 12 business days. Tracking and guaranteed delivery along with shipping insurance will be provided.

We will answer any shipping question you have at contact@jcpaquarium.com

INTERNATIONAL ORDERS
If you live outside of Canada & United States and want to order dry goods from us, we will do our best to fulfill your orders. If there is an issue, we will notify you via email. Plants are not permitted to be transported outside of United States and Canada.